Effective Date: 1 November 2026

Platform: STONESJOE Eats
STONESJOE LIFESTYLE LTD

1. Introduction

Welcome to STONESJOE Eats.

These Terms and Conditions govern your access to and use of the STONESJOE Eats website, services, and associated food-ordering platform.

STONESJOE Eats is designed to connect customers with participating restaurants and food vendors, enabling customers to discover meals, place orders, and access available delivery or collection services.

By accessing or using the platform, you agree to these Terms and Conditions and our applicable Privacy Policy.

If you do not agree with these terms, please discontinue using the platform.

2. Eligibility and User Accounts

To use certain services, customers and restaurant partners may be required to create an account.

Users agree to:

Provide accurate and current registration information.
Maintain the confidentiality of their login credentials.
Notify STONESJOE Eats of suspected unauthorized account access.
Use the platform only for lawful purposes.
Avoid fraudulent activities or misuse of platform services.

Users must be at least 18 years old or have the involvement and consent of a parent or legal guardian where permitted by applicable law.

STONESJOE Eats may restrict accounts where there is a reasonable basis to suspect fraud, serious misuse, or violations of these terms.

3. Restaurant Partners

Restaurants participating in STONESJOE Eats operate as independent businesses unless expressly stated otherwise.

Restaurant partners are responsible for:

Maintaining appropriate business registrations and permits.
Complying with applicable food safety and hygiene requirements.
Providing accurate menus, descriptions, and prices.
Disclosing relevant food allergens and ingredients where required.
Preparing orders according to accepted customer requests.
Maintaining appropriate food handling and packaging standards.
Communicating unavailable menu items and preparation delays.

Restaurant participation may be subject to a separate Restaurant Partner Agreement.

STONESJOE Eats may review restaurant applications and take proportionate action where partners violate applicable platform policies.

4. Food Orders

Customers are responsible for reviewing their orders before checkout.

Order details may include:

Restaurant name.
Selected food items.
Quantities.
Item prices.
Applicable service charges.
Delivery or collection options.
Total payable amount.

Submitting an order does not necessarily guarantee restaurant acceptance.

Orders may be rejected or cancelled where items are unavailable, payment fails, or fulfillment is not possible.

Customers will be informed of material changes to their orders where reasonably practicable.

5. Prices and Payments

Food prices are established by participating restaurants or otherwise displayed according to the applicable commercial arrangements.

Additional charges, including delivery or service fees, may apply.

The total payable amount should be presented before customers confirm payment.

Available payment methods will be displayed during checkout.

Payments may be processed by authorized third-party payment providers.

STONESJOE Eats does not require customers to disclose their payment card PINs or banking passwords to restaurant partners.

6. Delivery and Collection

Delivery availability depends on the restaurant’s service area and the delivery arrangements offered through the platform.

Estimated delivery times are indicative and may vary because of:

Restaurant preparation times.
Distance.
Traffic conditions.
Weather.
Rider availability.
Other operational circumstances.

Customers must provide accurate delivery addresses and reasonable contact information.

Where collection is offered, customers are responsible for collecting their orders at the agreed location and time.

Responsibility for delivery services will depend on whether delivery is arranged by STONESJOE Eats, the restaurant, or an authorized delivery partner.

7. Order Cancellations

Customers may request cancellation through the available customer support channels.

Cancellation eligibility depends on factors including:

Whether the restaurant has accepted the order.
Whether food preparation has started.
Whether delivery has commenced.
Applicable consumer protection requirements.

Cancellation requests will be reviewed according to the platform’s Refund Policy and applicable Nigerian law.

Nothing in these terms excludes statutory consumer rights.

8. Refunds and Complaints

Customers should report incorrect, missing, damaged, unsafe, or otherwise unsatisfactory orders promptly.

Where appropriate, customers may be asked to provide:

Order number.
Description of the problem.
Photographs.
Relevant supporting information.

Refund eligibility will be assessed according to the circumstances, applicable policies, and consumer protection law.

Where a refund is approved, the processing period may depend on the original payment method and payment provider.

STONESJOE Eats will not use its policies to exclude refunds or remedies required by applicable law.

9. Food Safety and Allergies

Participating restaurants are responsible for preparing and handling food in accordance with applicable health and safety requirements.

Customers with allergies or dietary restrictions should review available ingredient information and communicate relevant concerns before ordering.

STONESJOE Eats does not guarantee that every restaurant operates an allergen-free kitchen.

Where food safety concerns are reported, STONESJOE Eats may investigate and take appropriate action, including restricting a restaurant’s participation.

10. Prohibited Activities

Users and restaurant partners must not:

Create fraudulent orders.
Use stolen payment information.
Submit knowingly false information.
Harass customers, restaurant partners, or delivery personnel.
Attempt unauthorized access to platform systems.
Upload malicious software.
Manipulate reviews or ratings.
Use the platform for unlawful activities.

Violations may result in proportionate restrictions, account suspension, or other lawful action.

11. Intellectual Property

The STONESJOE Eats name, branding, website content, designs, and other proprietary materials are protected by applicable intellectual property laws.

Users may not reproduce, distribute, or commercially exploit protected platform materials without appropriate authorization.

Restaurant partners retain ownership of their original materials but grant STONESJOE Eats the permissions necessary to display their submitted menus, images, and business information for platform operations and promotion, subject to their applicable agreements.

12. Platform Availability

STONESJOE Eats aims to maintain reliable platform access.

However, services may occasionally be interrupted because of maintenance, technical failures, security incidents, or circumstances beyond reasonable control.

We may modify platform features where reasonably necessary.

Where material changes affect users’ existing rights or obligations, appropriate notice will be provided where required.

13. Liability

STONESJOE Eats will exercise reasonable care in providing its platform services.

The responsibilities of STONESJOE Eats, participating restaurants, payment processors, and delivery partners depend on their respective roles and applicable law.

To the extent permitted by law, STONESJOE Eats is not responsible for losses caused solely by circumstances outside its reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer protections.

14. Privacy and Data Protection

STONESJOE Eats processes personal information for purposes such as:

Account administration.
Order processing.
Payment coordination.
Delivery arrangements.
Customer support.
Fraud prevention.
Legal compliance.

Personal information will be handled in accordance with the platform’s Privacy Policy and applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023.

Users may contact the platform regarding their applicable data protection rights.

15. Account Suspension and Termination

STONESJOE Eats may suspend or terminate access where reasonably necessary to address:

Fraud.
Serious policy violations.
Security threats.
Unlawful activities.
Repeated misuse of platform services.

Where appropriate, affected users may contact customer support to request a review.

Account termination does not automatically cancel outstanding lawful payment obligations or remove records that must be retained under applicable law.

16. Changes to These Terms

STONESJOE Eats may update these Terms and Conditions to reflect operational, legal, or regulatory changes.

The updated version will be published on the platform with a revised effective date.

Material changes will be communicated where required by applicable law.

17. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

Disputes may be addressed through customer support, applicable consumer protection mechanisms, mediation, or courts with appropriate jurisdiction.

Nothing in these terms restricts rights or remedies available under mandatory Nigerian law.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

STONESJOE Eats
STONESJOE LIFESTYLE LTD.
Email: support@eat.stonesjoe
Business Address: 3 ENGR. UCHE AGWU STREET OPPOSITE FIRST QUARRY BMUKO,BWARI.

Elevating Everyday Living.