Frequently Asked Questions &Delivery Information
Welcome to the STONESJOE Eats Help Centre!
Find answers to common questions about ordering food, payments, deliveries, cancellations, and restaurant partnerships.
Our goal is to make your food-ordering experience simple, convenient, and enjoyable.
1. Ordering Food
How do I place an order?
Browse participating restaurants on STONESJOE Eats, select your preferred meals, add them to your cart, and proceed to checkout.
Do I need an account to order food?
Account requirements depend on the checkout options currently available. Creating an account can make it easier to manage your orders and save your information.
Can I order from multiple restaurants?
Ordering from multiple restaurants depends on the checkout and delivery options supported by the platform. Separate orders may be required.
2. Delivery Information
Where does STONESJOE Eats deliver?
Delivery availability depends on participating restaurants and their service areas. Available delivery options will be communicated during ordering.
How long does delivery take?
Delivery times vary depending on restaurant preparation time, distance, traffic, and delivery availability.
How much does delivery cost?
Delivery fees may vary based on your location, the restaurant, and the delivery arrangement. Applicable charges should be displayed or communicated before your order is confirmed.
Can I collect my order instead?
Collection may be available where the restaurant offers that option.
3. Payments
What payment methods are accepted?
Available payment methods are displayed at checkout.
Is online payment secure?
STONESJOE Eats aims to provide secure payment options through supported payment providers.
4. Cancellations & Refunds
Can I cancel my order?
Cancellation eligibility depends on the order status and whether the restaurant has started preparing your food.
Can I request a refund?
Refund requests are reviewed according to the applicable Refund Policy and the circumstances of the order.
What if my order is incorrect or incomplete?
Contact customer support promptly with your order number, details of the issue, and relevant photographs where appropriate.
5. Restaurant Partnerships
How can I register my restaurant?
Visit our Restaurant Partner registration page and complete the required information.
Does STONESJOE Eats charge restaurants a commission?
Applicable commissions and fees will be communicated to restaurant partners during onboarding or through their partnership agreement.
Can restaurant owners manage their menus?
Approved restaurant partners can manage their available products and orders through the supported restaurant dashboard features.
6. Customer Support
Need additional assistance?
Our support team can help with questions about orders, payments, delivery arrangements, and restaurant registration.
Visit our Contact Us page to submit your enquiry.
STONESJOE Eats
Elevating Everyday Living.