Effective Date: 1 November 2026

Last Updated: 1 November 2026
Platform: STONESJOE Eats

Website: eats.stonesjoe.shop

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1. Introduction

STONESJOE Eats respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, create an account, order food, register as a restaurant partner, or contact customer support.

We process personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

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2. Information We Collect

Depending on how you use our services, we may collect:

Personal information

• Full name

• Email address

• Telephone number

• Delivery address

• Account registration details

Order information

• Food items purchased

• Restaurant information

• Order history

• Payment status

• Delivery instructions

• Refund and cancellation requests

Restaurant partner information

• Restaurant name and business details

• Business registration information

• Contact information

• Bank account details for settlements

• Restaurant location

• Menu information

• Verification documents

Technical information

We may collect IP addresses, device information, browser information, cookies, and website usage information.

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3. How We Use Your Information

We use personal information to:

1. Create and manage customer accounts.

2. Process food orders.

3. Coordinate restaurant fulfillment and delivery.

4. Process payments and refunds.

5. Communicate order updates.

6. Verify restaurant partners.

7. Prevent fraud and unauthorized activity.

8. Provide customer support.

9. Improve website performance.

10. Comply with legal obligations.

Where required, we obtain consent before sending promotional communications.

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4. Legal Basis for Processing

Depending on the circumstances, we process personal information based on:

• Performance of a contract.

• Compliance with legal obligations.

• Legitimate interests, where permitted and appropriately assessed.

• Consent.

• Other lawful grounds recognized by applicable legislation.

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5. Sharing Personal Information

We may share information with:

• Participating restaurants.

• Delivery service providers.

• Payment processing companies.

• Website hosting and technology providers.

• Customer support service providers.

• Government or regulatory authorities where legally required.

We share only information reasonably necessary for the relevant purpose.

We do not sell customers’ personal information.

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6. Payment Security

Payments may be processed through authorized third-party payment providers.

STONESJOE Eats does not intentionally collect or store complete payment card numbers or card security codes on its own servers.

Payment information is handled according to the arrangements and security requirements of the relevant payment provider.

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7. Cookies and Analytics

Our website may use cookies and similar technologies to support:

• Account sessions.

• Shopping carts.

• Checkout functionality.

• Security.

• Website analytics.

• User preferences.

Where legally required, we obtain consent before activating non-essential cookies.

Users can manage cookies through available website controls and browser settings.

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8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Certain information may be retained longer where required for tax, accounting, regulatory, security, or legal purposes.

Retention periods depend on the type of information and applicable legal obligations.

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9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data.

• Request correction of inaccurate information.

• Request deletion of eligible personal data.

• Withdraw consent where processing relies on consent.

• Object to certain processing.

• Request data portability where applicable.

• Submit complaints to the Nigeria Data Protection Commission.

10. Account Deletion

Customers and restaurant partners may request deletion of their STONESJOE Eats accounts.

To request account deletion:

1. Visit our Contact Us page.

2. Select or state Account Deletion Request.

3. Provide the email address associated with your account.

4. Complete any reasonable identity verification required to protect your account.

Following verification, we will review and process the request in accordance with applicable law.

Account deletion may include removal or anonymization of personal profile information.

Certain records, including transaction histories and information needed for legal compliance, dispute resolution, or fraud prevention, may be retained where legally justified.

We will explain any applicable retention requirements when responding to deletion requests.

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11. Children’s Privacy

STONESJOE Eats is not intended for independent use by children under 18.

Where minors use the service with appropriate parental or guardian involvement, personal information will be handled in accordance with applicable law.

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12. International Data Transfers

Some technology providers may process information outside Nigeria.

Where international transfers occur, STONESJOE Eats will implement appropriate safeguards required by applicable Nigerian data protection law.

13. Data Security