Effective Date: 1 November 2026

STONESJOE Eats

1. Introduction

STONESJOE Eats connects customers with participating restaurants and supports available food delivery and collection arrangements.

This Delivery Policy explains how orders are fulfilled, how delivery fees may be calculated, and what customers should expect.

2. Delivery Coverage

Delivery services are available only within supported locations.

Coverage depends on:

Restaurant location.
Restaurant delivery radius.
Delivery partner availability.
Operational capacity.
Applicable delivery restrictions.

Customers will be informed when delivery is unavailable for their selected address.

3. Delivery Methods

Depending on the restaurant and available platform features, orders may be fulfilled through:

Restaurant Delivery

The participating restaurant arranges delivery using its own personnel or service providers.

Platform-Arranged Delivery

Where offered, STONESJOE Eats coordinates delivery through an authorized delivery partner.

Customer Collection

Where available, customers may collect their orders directly from the restaurant.

The available fulfillment options should be communicated before checkout.

4. Delivery Time

Estimated delivery times may depend on:

Food preparation.
Restaurant workload.
Distance.
Traffic.
Weather conditions.
Rider availability.

Delivery estimates are not guarantees unless expressly stated otherwise.

Customers will be informed of significant delays where reasonably practicable.

5. Delivery Charges

Delivery charges may vary based on:

Distance.
Restaurant location.
Delivery method.
Applicable service charges.
Operational circumstances.

Applicable delivery charges will be displayed or communicated before the customer confirms the order.

6. Customer Responsibilities

Customers must provide:

Accurate delivery address.
Valid contact information.
Clear delivery instructions where necessary.
Reasonable availability to receive the order.

Customers should promptly notify support of incorrect delivery information.

7. Delivery Delays

STONESJOE Eats aims to support timely order fulfillment.

However, delays may occur because of circumstances beyond reasonable operational control.

Where an unreasonable delay materially affects an order, customers may contact support for assistance and applicable remedies.

8. Failed Delivery Attempts

Delivery may fail where:

The address is incorrect or inaccessible.
The customer cannot reasonably be contacted.
Delivery is unsafe or legally restricted.
Other circumstances prevent completion.

Any additional charges or refund restrictions must be consistent with the information disclosed before ordering and applicable law.

9. Incorrect or Damaged Orders

Customers should promptly report:

Missing food items.
Incorrect meals.
Damaged packaging.
Unsafe food.
Undelivered orders.

Complaints will be handled according to the Refund and Cancellation Policy.

10. Food Safety During Delivery

Restaurants must package food appropriately for transportation.

Where delivery is arranged through a delivery provider, that provider must comply with applicable handling and safety requirements.

Responsibility for particular incidents will depend on the relevant parties’ roles and applicable law.

11. Delivery Tracking

Order status information may be available through the platform.

Real-time rider tracking is available only where the relevant functionality has been implemented and enabled.

12. Customer Support

For delivery complaints or enquiries:

STONESJOE Eats Support
Email: support@stonesjoe.shop
Contact: [Contact Us page]

13. Changes to This Policy

STONESJOE Eats may update delivery arrangements and service coverage as the platform develops.

Material changes will be communicated where required.

Elevating Everyday Living.